Express Haulers Moving 1310 Hamburg Turnpike, Wayne, NJ 07470 (862) 379-9113 ·
contact@expresshaulers.com
Last updated: September 25, 2026
Express Haulers Moving ("we", "us") provides residential and commercial moving services in New Jersey
and the surrounding area. This policy explains what personal information we collect, why we collect it, and
how you can ask us to delete it.
When you contact us for a quote or a move, whether through our website, by phone, by text message,
by email, through Instagram, or through a listing service such as Yelp or Thumbtack, we collect the details
you give us:
• your name, phone number and email address
• the addresses you are moving from and to, and details about those properties such as floor, stairs,
elevator and parking access
• your move date and the items to be moved
• messages you send us, and notes our team takes about your move
When you call or text us, we keep the call record (date, time, duration and phone number) and, for calls
that are recorded, the recording and a written summary. Our phone system tells callers when a call is
recorded.
When you book a move, we collect the information needed to carry it out and bill it, including your deposit
and payment details. Card payments are processed by Stripe; we do not store full card numbers.
When you message us on Instagram, we receive the message you send, your Instagram name and username, and the time it was sent. We use it only to answer you and to arrange your move.
We use your information to answer your enquiry, prepare an estimate, schedule and carry out your move,
bill you, handle any claim or complaint, and keep records the law requires us to keep. We may send you
messages about your move, such as a confirmation before moving day. We do not sell your personal
information, and we do not use it for advertising by other companies.
We use software to organise enquiries and to help our team keep track of them. This includes our customer
records system, our scheduling and dispatch tools, and assistive software that summarises calls and
messages for our own staff. These tools help our team respond; decisions about your move are made by
people.
Who we share it with We share information only with the service providers that help us run the business, and only as far as they
need it: our moving CRM (Movegistics), our project board (ClickUp), our phone and messaging provider
(RingCentral), our email provider (Google), our crew scheduling app (Connecteam), our payment
processor (Stripe), our team messaging tool (Slack) and our automation platform (n8n). We also share
information when the law requires it, or to establish or defend a legal claim.
We keep enquiry and move records for as long as we need them to run the business and to meet legal, tax
and insurance requirements, normally up to seven years. Call recordings and message summaries are
kept for a shorter period unless they relate to a claim.
You give us your mobile number when you contact us for a quote or book a move, and that is how we text you about your enquiry, your estimate and your move. Messages are sent through our phone provider, RingCentral.
We do not sell or rent your mobile number, and we never share your mobile number or your consent to be texted with third parties or affiliates for their own marketing or promotional purposes. Your number is shared only with the provider that delivers the message for us.
How often we text depends on your move: usually a handful of messages while we are arranging it. Message and data rates may apply. Reply STOP to any message to stop receiving texts, or HELP for help. Carriers are not liable for delayed or undelivered messages.
• Text messages: reply STOP to any text from us to stop receiving them.
• Email: ask us at any time to stop sending you email.
• Access, correction and deletion: see below.
Email contact@expresshaulers.com with the subject line "Data deletion request", or call (862)
379-9113, and tell us the name, phone number or email address you used with us. We will confirm your
identity, delete the personal information we are not legally required to keep, and reply to you within 30
days. If you contacted us on Instagram, tell us your Instagram username and we will delete the messages
we hold from that conversation.
Our services are meant for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us their information, contact us and we will delete it.
If we change this policy we will update the date at the top of this page.
Express Haulers Moving, 1310 Hamburg Turnpike, Wayne, NJ 07470 (862) 379-9113 ·
contact@expresshaulers.com